Returns and Returns Policy

At Chiaretta Store, we are committed to ensuring your complete satisfaction with our healthy food products. In case you wish to make a return, we have created an easy and convenient procedure.

Return Policy

To simplify the return process, we offer two options for returning products:

Home Pickup

If you prefer total convenience, we can arrange to pick up the product directly at your home. Our courier will pick up the package, ensuring a stress-free process.

Pickup at Agreed Point:

If you wish to save time, you can drop off the product at one of our affiliated pick-up points. Check the map on our website to find the nearest point to you.

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Return Steps

Follow these steps to make a smooth return:

1. Download the Returns Form

You will find the returns form available in the Returns section of our website. Select the desired option ( Home Pickup o Pickup at Affiliated Point ).

2. Fill out the Form

Complete the form with the required information, including order details and reason for return.

3. Print the Form

Once completed, print the form. Make sure you have a copy so that you can hand it in when you pick it up.

4. Delivery to the Collection Point or Courier.

If you chose home pickup, wait for the courier at the agreed upon day. If you have opted for the convention point, deliver it there.

5. Verification and Reimbursement

Once we receive the product, we will conduct an inspection to ensure that it is in proper condition. Once confirmed, we will proceed with the refund using the original payment method.

Our priority is to make the return process as easy as possible, ensuring that you can enjoy your shopping experience with peace of mind.

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Right of Withdrawal

The User has the right to exercise withdrawal in accordance with Article 52 et seq. of Legislative Decree 206/2005, for any reason whatsoever, without the need to provide an explanation and without incurring any penalty, except in the specific cases of exclusion indicated below.

To exercise the right of withdrawal, the User must send a notice to Chiaretta Store within 14 days from the date of delivery of the Products. This communication can be made through:

  • Certified electronic mail (CEM) at. medsol@pec.it (with registered mail value, as required by law) in which you clearly state your intention to exercise withdrawal, providing the following information:
  • User’s name and address;
  • Purchase order number and date;
  • Delivery date;
  • Indication of an e-mail and telephone number for the User;
  • Code for the item(s) and quantity(s) for which you wish to exercise the right of withdrawal;
  • Completion of the return request form, available on this site.

Upon receipt of the notice of withdrawal, Chiaretta Store will open a file to handle the return and provide the User with instructions to return the Products at his or her expense, with delivery to Chiaretta Store’s warehouse within 15 days from the date of notice of withdrawal.

If the right of withdrawal is exercised, Chiaretta Store will refund the User the amount of the returned Products, excluding delivery charges, within 14 business days from the date the Products are actually returned to Chiaretta Store’s warehouse. The refund will be made using the same method of payment used by the User.

Warranty and Service

All products sold by Chiaretta Store are covered by the legal warranty of 2 years, according to D.Lgs. 206/2005. In case of defective or non-conforming products, the customer is entitled to restoration of product conformity or refund of the price paid. The customer may exercise this right within 2 months of discovering the defect.

Jurisdiction and Applicable Law

Any dispute relating to these terms and conditions of sale shall be subject to Italian law and shall fall under the exclusive jurisdiction of the court of the place of residence or domicile of the customer, if a consumer under the Consumer Code.

Complaints

Any complaints must be addressed in writing, by registered mail A/R to Medsol SRL – Viale Olivetti 37 – 70056, Molfetta (BA).

Joint Conciliation

Chiaretta Store, in collaboration with the Netcomm Consortium, provides you here with all the information you need to start a possible Joint Conciliation procedure.

Below is a link to the Netcomm page dedicated to Joint Conciliation where you can find the Conciliation Rules and the Conciliation Application form

The Joint Conciliation Procedure can be initiated, by the Consumer, under two circumstances:

  • If the complaint submitted by the Consumer to Chiaretta Store has not had an outcome deemed satisfactory by the Consumer;
  • if the Consumer has not received any response from Chiaretta Store within the period within which the company undertook to respond or, failing that, within 30 days of the filing of the complaint.

Should the Consumer deem it appropriate to make use of the tool of Joint Conciliation, it is necessary for the Consumer to submit the application for participation in Joint Conciliation exclusively to the address
conciliazione@consorzionetcomm.it or to fax number: 02/87181126.

In any case, before going to court, an attempt at civil and commercial mediation is mandatory under Leg. 28/10 ss.mm.ii at a Mediation Body chosen according to the criteria of territorial competence provided by the aforementioned Legislative Decree.

Termination and Termination of Services

The company has the right to delete the user’s profile or to prevent access and use of the website and services, or any part thereof, at any time and without prior notice, if the user violates its obligations as set forth in the preceding articles. For such users, Chiaretta Store may cancel orders not yet delivered without prior notification.

Access to the website may also be temporarily suspended for technical problems or maintenance, and such interruptions will be communicated on the website when possible.

Chiaretta Store reserves the right to make improvements or changes to the website and services if this is necessary for technical reasons or to comply with applicable law.

At any time, Chiaretta Store may discontinue, in whole or in part, the provision of services with adequate notice to allow delivery of confirmed orders. In this case, Chiaretta Store will promptly inform users by e-mail or notice on the website.